The removal process at ABN AMRO, step by step
ABN AMRO has a clear procedure for handling requests for removal. The process always begins with the bank’s Lending Service Desk. You must submit your request in writing, preferably with a clear explanation of why the registration disproportionately disadvantages you.
By law, the bank must respond to your request within four weeks. In practice, however, we often see this deadline being exceeded. Due to staff shortages and the complexity of some cases, the response time can take up to two months. This can be frustrating when you need a quick answer, for example, for a mortgage application.
If the Service Desk rejects your request, you can file an appeal with ABN AMRO’s Complaints Management department. This is an independent department that will review your case. Here too, the official response time is four weeks, although in practice this deadline is met more consistently than with the initial request.
At Dynamiet Nederland, we have direct contacts within both departments. This allows us to process your request more quickly and, if necessary, initiate an expedited procedure. We know exactly how ABN AMRO evaluates your request and which arguments carry the most weight.
What are your chances of a successful removal?
ABN AMRO’s willingness to cooperate with the removal of a record varies by situation. The bank primarily considers whether maintaining the record is still proportionate. Several factors play a role in this.
First, the length of time since the issues occurred is taken into account. A record from 2020 is assessed more strictly than one from 2018. The amount of the original debt also plays a role. For small amounts, the bank is more inclined to proceed with removal.
Above all, it is important that you can demonstrate that the listing disproportionately harms you. Do you have a specific mortgage application pending? Or is your business financing being blocked? If so, your chances are significantly better than if you simply want to have the listing removed “just to be safe.”
In our experience, ABN AMRO is fairly accommodating, especially compared to some other banks. The staff take the time to assess your situation and are willing to look beyond the rules. This doesn’t mean that every request is granted, but it does mean that they take it seriously.