If you have suggestions for improving our service, or if you are dissatisfied with the handling of your case, the response received or the way you were helped, we would like to hear from you. We are always willing to look for an appropriate solution.
You may submit your complaint, proposal, or question in the following ways:
Submit your complaint within 6 weeks of the incident. Complaints received after this period unfortunately cannot be considered.
We strive, if possible, to provide an immediate response. Sometimes more time is needed to handle your complaint. You will then receive confirmation of receipt of your complaint and information on the expected handling time within 3 working days. Your complaint will always be handled carefully and confidentially.
Are you not satisfied with the response received to your complaint? If so, you have the right to appeal. You can do this by sending a follow-up letter to the above address or an e-mail to info@dynamietnederland.nl. In your message, clearly state why you disagree with the response and what your desired resolution is. Also include the following information:
Management will review your complaint and the response previously provided. Within 4 weeks of receiving your follow-up letter or email, you will receive a written response. We are committed to reaching a satisfactory resolution in consultation with you and will act proactively to prevent a recurrence of the problem.
For more information or questions about our complaint procedure, please contact us at info@dynamietnederland.nl.
