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ING roadmap to challenge your BKR registration

On April 28, 2023 written by Deepak Thakoerdien
  • Director

On May 1, 2023, AVROTROS Radar aired a program addressing the alleged abuses at ING.

Are you a (former) ING customer with a BKR registration that you want to challenge because it is unreasonable or unjustified? Then you don't have to accept ING's policy. Together we can make a fist and challenge your registration.

Below is our step-by-step plan that allows you to request your file from ING within 10 minutes and then object.

Follow the step-by-step plan to challenge your registration yourself. Have questions? Then click on the Question and Answer section.

Challenge your registration in 2 easy steps

  • Step 1: Request your file

    Every (former) customer has the right to see his or her file. ING has reported a registration to BKR, so they have to prove that this was done correctly. By requesting your file documents, ING is obliged to prove that this was done correctly. If ING is unable to prove this, the bank must remove the negative codes. Because things often go wrong at ING, we always recommend requesting your file. After receiving the file, you can check if the registration and codes are correct.

Please note that if you receive file documents without your personal information or with someone else's personal information on them, you do not have to accept it.

Download our sample letter and send it along with a copy of your ID to ING.

  • Step 2: Object to the codes

    If the BKR codes are unreasonable or unjustified, you can object to ING. So you can do this even if the codes are rightly placed. ING must then decide, based on the objection, whether it is still necessary to keep you registered. If you no longer need protection from BKR, your (justified) BKR codes can be removed early. Making an objection often pays off.

We recommend that you only object after you have received your file from ING.

Prefer professional help?

Engage one of our lawyers or attorneys. Through a no-obligation intake interview, we will assess your case for feasibility.

Request telephone intake interview

Q&A

What is going wrong at ING?

Why make a request if ING rejects everything anyway?

What can I do if ING does not cooperate?

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