Duty of care violated by legal online casinos

#1 Market leader in online casino duty of care matters
We have already initiated legal proceedings against several providers.

We ensure that you get what you are entitled to. Your lost money back.

We specialize in online casino and duty of care cases and assist players who want to reclaim their losses on a daily basis.

Several legal online casinos have been found to have failed to comply with their duty of care, including: BetCity, Bet365, Holland Casino, Jack’s Casino, LeoVegas, TOTO, and Unibet.

Have you gambled online at a legal casino in the Netherlands after October 2021 and lost money?
Then it may be possible to reclaim your losses through legal action.

✔️Thefastest: we have started issuing summonses
✔️ Nocure, no pay
✔️ Provenlegal results

⭐ 4.8/5 •Google,Kiyoh&Trustpilot

Have my situation assessed free of charge

100% No cure no pay
No expensive lawyers
Known for speed
9,000 We assist clients with casino matters

Do you recognize this?

  • You continued playing when the casino should have intervened.

  • You could continue to bet with remarkably high amounts

  • You received bonuses or notifications that encouraged you to continue playing.

Then there is a good chance that your duty of care has been breached. Whether there has actually been a breach of duty of care in your case depends on the specific circumstances.

Have my situation assessed free of charge

Questions high court casino claim

What is the duty of care of online casinos?

It has since become apparent that several legal online casinos have systematically failed in their duty of care.
In such cases, players may be entitled to compensation.

  • excessive gambling

  • problematic gaming behavior

  • deception and unfair commercial practices

The duty of care is not a formality. Casinos must intervene in a timely manner, warn players, and set limits as soon as their gaming behavior gives cause to do so.

What goes wrong in practice?

Independent research and supervisory reports show that large online casinos regularly fail to comply with their duty of care, including by:

  • Unclear or misleading information about costs, opportunities, and bonuses

  • Standard extremely high betting and deposit limits

  • Bonuses that are presented as "free" but are not

  • Use of dark patterns: design choices that unconsciously encourage players to gamble longer or more.

  • Intervening too late or not at all when signs of problematic gaming behavior appear

This is not only careless, but also contrary to the legal duty of care.

Have my situation assessed free of charge

These legal online casinos are subject to investigation and enforcement.

Several of these parties have been fined or publicly reprimanded by the Gaming Authority for failing to comply with their duty of care.

Online casino duty of care violated: what does that mean for you?

We look at your personal situation:

  • Was insufficient action taken in your case?

  • Were the limits set unrealistically high?

  • Have you been misled by bonuses or settings?

  • Have you suffered demonstrable losses while the casino should have acted?

 

Have my situation assessed free of charge

How does it work with us?

customer service dynamite

1. Free assessment
You register and we assess your situation and gaming behavior from a legal and substantive perspective.

 

BKR check

2. Individual approach
We build your personal file. No mass claims, but tailor-made legal treatment.

 

Bkr receives fine

 

3. Negotiation or legal proceedings
We hold the casino liable. Settle where possible, litigate where necessary.

 

Borrow money without bkr


4. Compensation
If successful, you will receive your compensation.
No result? Then you pay nothing.

No cure no pay (or fixed price)

  • No cure, no pay: you only pay if the result is positive

  • Fixed price: transparent and clearly agreed in advance

  • No fine print or hidden fees

 

Have my situation assessed free of charge

Frequently Asked Questions

Am I entitled to compensation?

Does it matter that it is a legal casino?

Do I need to provide proof?

Can I also participate via the Consumers' Association / WAMCA collective claim?

Help with gambling problems

Do you need help with gambling problems yourself or know someone struggling with this?
There are several agencies that can provide free and anonymous support:

Please fill out the form below.

  • We will contact you within three business days.
  • Please indicate which casino(s) you played at, during what period, and approximately how much you lost.
  • Briefly describe why you think the casino may have failed to fulfill its duty of care.

It doesn't have to be perfect; we will help you with the file.

Questions?

Send an email to claim@dynamietnederland.nl

079 820 02 63

Fill in the form

    Customers about us

    Trustpilot

    Can we help you?

    This page was last updated on: