Frequently asked questions casino claim

The market for victims is large and we have thousands of cases pending. We carefully assess each case and take the necessary steps to successfully conclude your claim. Dynamite Netherlands works proactively and ensures that your file is not unnecessarily delayed. Within five working days, your case is taken up. Should your case not be able to proceed, you will also receive notification of this. As soon as we take up your case, our lawyer will keep you informed about the progress step by step.

We focus exclusively on the following casinos:

• 888 Casino
• 888 Poker
• Bet365
• BetFIRST
• Betfair
• Betsson
• Betway
• Bwin
• Casino Winner
• ComeOn!
• Jackpot City
• Crown Casino
• Lalabet
• LeoVegas
• Mr. Green
• OneCasino
• Orange Casino
• PartyCasino
• PartyPoker
• PokerStars
• Royal Panda
• Unibet
• William Hill

If you gambled at any of these casinos before October 2021, it is possible to recover your lost money as these casinos were operating without a license during that period. Contact us for a free assessment of your case!

If your casino is not listed in our application form, we cannot help you with your claim. The casinos not on the above list often appear to be financially unstable, difficult to track, or operate with an opaque corporate structure. As a result, we consider the chances of a successful recovery with these parties too low.

For an individual lawsuit, the process can take up to 10 months, depending on the order in which cases are heard. However, it can also take considerably longer, and sometimes shorter.

A class action lawsuit can take several years to resolve, especially if the opposing party mounts extensive defenses or appeals. If a settlement is reached, the case can often be completed within a year. At this stage, it is difficult to predict exactly how long a case will take.

Dynamite Netherlands is known for handling each case as efficiently and quickly as possible, without compromising on quality.

Within five business days of your request, your case will be processed. If we see no opportunities to proceed with your case, you will receive a response within that time frame.

This is not a problem. We will request your transaction history from all parties involved and then assess whether it makes sense to take further action.

The minimum amount is €5,000 in losses at a specific casino. If the loss is lower, we cannot reasonably compensate our legal costs, and unfortunately cannot take the case.

1. You will receive an agreement from us, which you will sign.
2. Then you will send us the necessary documents, such as your identification, authorization and possibly your transaction history.
3. Once the file is complete, the lawyer will request the information from the casino.
4. We will recover the amount on your behalf and you will be added to the mass claim or we will initiate a lawsuit on your behalf.
5. You will be kept informed of all steps throughout the process.

In order to process your case as quickly as possible, we ask that you prepare the following documents:

• ID: A copy of your ID. Make sure no data is masked so we can process the correct information.
• Authorization Form: This authorizes us to take legal action on your behalf. Please note that this is a power of attorney and not an agreement. Please sign this document with pen .
• Transaction Summary: A summary of transactions with the casino in question. If you no longer have the transaction summary, don't worry! We will request it from the casino for you.
• Bank statements: these should show the playing losses and any winnings from the period up to October 2021.

Send available documents to claim@dynamietnederland.nl. Don't have your bank statements at hand yet? Send us the authorization and a copy of your ID so we can get started.

You can submit your documents in two ways:

• Via email: claim@dynamietnederland.nl
• Via WhatsApp (messages only): 06 - 422 491 20

No problem! We will request the transaction statement from the casino for you.

No, it is not necessary in that case.

Casinos often do not fully cooperate with transaction history requests. To ensure that we have sufficient proof that you lost money, we ask for your bank statements. These constitute important evidence in your case.

We strongly encourage you to request your bank statements from the bank you paid with at the time. Most banks offer the ability to request statements up to 8 years back. The bank may charge a fee for this.

Although banks often find it difficult to provide older records, they usually still have this information. It may help to approach the bank in writing and explain that you were a victim of an illegal website/online casino in the past and that you need the data to support your case.

In that case, it is uncertain whether we can successfully assist you. Without bank statements, we are entirely dependent on the willingness of the casino to provide your transaction history. Certain casinos, such as Unibet, are not willing to do so.

We already have several lawsuits pending against casinos that refuse to provide transaction history. However, this may take some time, and we hope to provide more clarity on this in the future.

The website of the Gaming Authority lists all online casinos that have an official license: Gaming Authority - Gambling guide. If your online casino is not listed here, then this party is not legally allowed to offer its services in the Netherlands.

Yes, it is important that you seek help as soon as possible. There are several agencies that can support you in this regard:

• Gambling Authority: For more information and assistance, please visit the website of the Gaming Authority - Help at gambling problems.
• Loket Gaming: Loket Gambling provides support to players and their families for problems with gambling.
• Gambling stop through Cruks: You can apply for a gambling stop through Cruks or help someone else take a gambling stop. For more information on this, visit the website of the Gaming Authority - Gambling stop via Cruks.

Because of the large number of requests, we receive hundreds of phone calls every day. It is practically impossible for us to answer everyone by phone. We therefore prefer email and WhatsApp, so that we can respond more quickly and efficiently and serve you better.

• E-mail: claim@dynamietnederland.nl
• WhatsApp (messages only): 06 - 422 491 20

Both options are possible. Which is the best choice depends on the amount of the claim and the other party. We will advise you on what is best in your particular case.

Yes, we work entirely on a no cure no pay basis. This means that you only pay if we successfully complete your claim. We charge 37% of the amount we recover for you. There are no hidden fees.

If your claim is not successful, you owe no fees. Dynamite Netherlands bears all legal costs and you run no financial risk.

Due to the large number of applications, it is unfortunately not possible to provide everyone with substantive advice. You will receive an agreement from us if we see opportunities in your case. If you would like advice in advance, please email us at claim@dynamietnederland.nl. We may contact you by phone if necessary.

If you have lost more than €100,000, in principle you will always receive advice from us.

No cure no pay means that you only pay if we successfully complete your claim. If successful, we charge 37% of the amount recovered.

Many people do not know that they can reclaim their lost money at online casinos if they operated without a license in the Netherlands before October 2021. Recent court rulings have made this possible. If you lost money during this period, we can help you reclaim your money.

Yes, if you lost money at PokerStars, Unibet or other casinos operating without a license before October 2021, you may be able to recover your money. We can help you with this.

We will contact you within five working days after you submit your application. If your situation is clear, you will immediately receive a no-obligation quote. If additional information is needed, we will contact you to discuss this.

We operate with complete transparency and charge a fee of 37% of the amount we recover for you. This is lower than the rates of traditional law firms, which often charge 40% or more.

Dynamite Netherlands has been active in litigation against major parties such as ING and BKR for more than 12 years. We work on a no cure no pay basis and offer proactive and fast service. With over 2,500 positive reviews and recognition by the media for our perseverance, we have proven our commitment to providing the best results for our clients.

The Supreme Court is expected to reach a conclusion in January 2024. Based on this conclusion, we will have an even better understanding of the chances for aggrieved players. We expect the Supreme Court's answers to be favorable to affected players.

Bill 55 is a legislative amendment that is part of the Maltese Gaming Act. This amendment, which came into effect on June 16, 2023, protects Maltese gambling companies from claims for damages from abroad. By adding Bill 55 to the gaming law, Malta is creating a defense mechanism for online casinos that are sued abroad.

As far as we are concerned, this law violates European law.

The European Commission has launched an investigation into Malta's gambling law. Our expectation is that this investigation will be positive for the players involved, strengthening their chances of recovering their lost money.