Unfortunately, LeoVegas and Royal Panda do not cooperate when we request this information on your behalf. However, these parties do provide your information when you request it directly yourself.
How do I request my payment information from LeoVegas and Royal Panda?
What can you do?
We therefore kindly request that you request your own transaction history from LeoVegas/Royal Panda. This will not only help to complete your file, but also speed up the processing of your case.
You can easily submit a request by sending an e-mail to:
To get you started, we have prepared a sample text below.
You can send this e-mail:
Don't forget to enter your player email address and name.
Copy and paste this sample text.
Subject: Request for personal information (art. 15 GDPR)
Dear Sir/Madam,
I am requesting access to my personal data under Article 15 of the General Data Protection Regulation (GDPR). My account was registered under the following player reference: [provide your player email address].
I kindly request access to the following information:
- A complete overview of all personal data;
- A detailed list of all transactions made (deposits and withdrawals).
I kindly request that the information be provided in a structured, commonly used, and machine-readable format, as per Article 20(1) GDPR.
In accordance with Article 12(3) GDPR, I kindly ask you to provide the requested information as soon as possible.
Thank you in advance for your cooperation.
Kind regards,
[Your name]
What to do after receiving?
When you receive a response from PokerStars or BetFair, we kindly ask that you forward it to claim@dynamietnederland.nl. That way we can process the information directly into your file.
Thank you very much for your cooperation.
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